Frequently Asked Questions & Information

The following information is based upon inquiries we have received over time. For more information, please contact us.

What are Your Access Criteria?

Access Criteria

  • NCBHS does not provide services for children under the age of 5.
  • If scheduling an appointment for a child under the age of 18, you must be the child’s legal guardian.
  • Any adult over the age of 18, under guardianship, may request and consent to counseling, without notification to the legal guardian on a limited basis.  The consent of the guardian is not necessary to authorize counseling.

What Is the Process When Calling for the First Time?

*Please note: The following process can take time.  Before calling, please assure that you have at least 15-20 minutes to complete the process. Thank you in advance.

The following are steps an individual can expect after calling NCBHS for the first time:

1.)    Initial Screening Assessment: A series of questions patients are asked, including (but not limited to):

  • Reason for calling
  • History of alcohol/drugs
  • Depression, anxiety, and other mental health screenings
  • Financial review (Please have your insurance information available at the time of your call)
  • Initial appointment date scheduled

At your initial appointment, a more in-depth assessment will be provided by your counselor or therapist. This assessment is known as a Psychosocial Assessment. The major components of a psychosocial assessment include:

History of:

  • Mental Illness
  • Substance Use
  • Medical
  • Legal

 Current Status of:

  • Mental Health
  • Substance Use
  • Medical
  • Legal
  • Financial Resources

Based on a patient’s responses to the above, the counselor/therapist will create a Plan of Care.  A plan of care puts down in writing the support you can expect from each of the people in your mental healthcare team and assures that everyone knows who is responsible for what and when. You are an important part of this team and should be fully involved in preparing your mental health care plan.

2.)    Appointment scheduled to review and go over patient’s Plan of Care and next steps.

What is Your Pricing Structure?

Pricing is based on an individual's financial coverage and varies based on that coverage.

DUI Evaluation Pricing

  1. DUI Evaluation - $100  
  2. DUI Update - $500  
  3. DUI Risk Education - $250  
  4. DUI Early Intervention - $300  
  5. Non-DUI Investigative Report - $150  

Please Note: All payments must be made in full prior to scheduling an appointment.

Client Release Information

  • Client release of information is only available to the legal guardian of individuals under the age of 18 receiving services through North Central Behavioral Health Systems.
  • For adults over the age of 18, under guardianship, the guardian cannot be informed of the adult receiving services, without the consent of the adult, unless the counselor or therapist believes such disclosure is necessary.

What Evaluations Do/Don't You Provide?

NCBHS provides the following evaluations:

  • Mental Health Assessment
  • Alcohol & Drug Evaluation
  • DUI Evaluation

NCBHS does not provide the following evaluations:

  • Department of Transportation Substance Abuse Professional (SAP) Evaluation
  • Bariatric
  • Liver Transplant
  • Anger Management
  • DV Assessments

Psychiatry & Prescription Information


  • Our psychiatry is done in conjunction with other services that are recommended by your therapist/counselor.  NCBHS is not a medication-only provider.
  • Our Health Directions Division does not offer Psychiatry/Medication.  Please contact your insurance provider for a list of Psychiatric Services that are available to you.


  • NCBHS is not a meds-only provider.
  • We do not take self-pay for medications

Prescriptions We Do Not Offer:

  • Methadone
  • Suboxone
  • Medical Marijuana

Do You Provide Transportation/Housing?

  • NCBHS provides transportation that is limited to an individual’s specialty program involvement.
  • NCBHS does not provide hotel or transportation vouchers.
  • NCBHS does not offer CILA Placement as an initial service request.

What Services Are Available to Me If I have Private Insurance?

  •  Our operating division, Health Directions, provides services for individuals with private insurance.  Health Directions services are only located at our LaSalle office location.